Operate - Fixed Deliverables
Light Touch Support:
Davies Knight Ltd will provide project and programme guidance and technical assistance to the customer during the service transition and operational setup processes.
Follow the Leader:
Provides engineering support during the service transition and operational setup processes - includes system administration support for operational life cycle / business as usual operations.
Davies Knight Ltd will manage the cluster/s for a pre-agreed period before conducting a phased handover to the customer. Remote support can be provided if necessary following the handover.